Last Modified: 4/14/2021
Section 1. Introduction
Section 3. How We Collect Data
Like most website and mobile application operators, the Company collects information about you in three ways: (1) information you provide to us; (2) information we collect through automatic data collection technologies, including (a) IP addresses; (b) Internet domain names; (c) types of devices accessing the Service; and (d) types of Web browsers accessing the Service (collectively “Traffic Data”). Traffic Data is anonymous information that is not meant to personally identify you.; and (3) information from third-party sources.
3.1. Information You Provide to Us.
3.1.1. Personal Identifiable Information. To use certain features of the Service, you may be asked to provide the Company certain personally identifiable information (“Personal Information”). Personal Information includes the following categories, without limitation: (1) “Contact Data” (such as your name, phone number, fax number, mailing address and email address); (2) “Financial Data” (such as your credit/debit card number and expiration date); (3) “Demographic Data” (such as your gender and ZIP code); and (4) “Third Party Social Media Account Data” (such as your account information for third party social media accounts when you access the Service in connection to those accounts). In each case, you will be asked to provide Personal Information; the Services will not gather it secretly. The Company may supplement the Personal Information you provide with additional Personal Information gathered from public sources or from third parties (e.g., consumer reporting agencies) who may lawfully provide that information to the Company. You are under no obligation to provide Personal Information, with the caveat that your refusal to do so may prevent you from using certain features of the Services.
3.1.2. The information we collect on or through our Platforms may include:
3.1.2.a. Contact details, such as your name, email address, birthday, phone number, general location (state/country); user may also provide us with information;
3.1.2.b. Account login credentials, such as usernames and passwords, password hints and similar security information;
3.1.2.c. Licensing and downloading our Services;
3.1.2.d. Your User Content;
3.1.2.e. Communications with our customer support team or other communications that you may send us and their contents;
3.1.2.f. Details of donations/transactions you carry out through our Website and of the fulfillment of your orders;
3.1.2.g. Your search queries on the Website;
3.1.2.h. Your social media platforms details, such as your social media username, accounts ids, social handle, time zones; and
3.1.2.i. Collection of your contact details when you provide them in the context of our customer, vendor, and partner relationships.
3.2. Information We Collect Through Automatic Data Collection Technologies.
3.2.1. Log Data. When you use our Services, our servers automatically record information that your browser sends whenever you visit the Website (“Log Data”). This Log Data may include information such as your IP address, browser type or the domain from which you are visiting, the webpages you visit, the search terms you use, login/logout status, UserID, and any advertisements on which you click.
3.2.2.a. What are Cookies? Cookies are small text files that are placed on your computer by websites and services that you visit or access. They are widely used to make websites and services work and function with greater efficiency, and to provide information about our users experience during use of, or interaction with, our websites and services. Some cookies last only for the duration of your web session and expire when you exit your browser; other cookies may last for longer than your web session, including after you exit your browser, for example remembering you when you return to our Website. The table below explains the cookies that we use and our third-party partners use and why.
Sign-in and Authentication
When you sign into a website or Services using your account, we store a unique UserID number, and the time you signed in, in an encrypted cookie on your device. This cookie allows you to move from page to page within the Website without having to sign in again on each page. You can also save your sign-in information, so you do not have to sign in each time you return to the Website.
Facebook and Other Social Media Platform Cookies
Parts of our Website and Services include code snippets provided by social media companies that can sense if you are already logged into a given social media account so you can easily share your User Content with other social media users via that account. These code snippets read cookies set previously by social media company web content while you are logged in and browsing such content on those social media sites.
3.2.2.a.1. Most web browsers automatically accept cookies but provide controls that allow you to block or delete them. Certain features of our Website and Services depend on cookies. Please be aware that if you choose to block cookies, you may not be able to sign in or use those features, and preferences that are dependent on cookies may be lost. If you choose to delete cookies, settings, and preferences controlled by those cookies, will be deleted and may need to be recreated.
3.2.3. Web Beacons. Pages of our Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related Website statistics.
3.2.4. Do Not Track. Company does not process or respond to web browsers’ “do not track” signals or other similar transmissions that indicate a request to disable online tracking of users who use our Services.
3.3. Information from Third-Party Sources. We may also obtain contact details and other information about you from other third parties (like social networks) when you choose to use some of the Company’s Services social features, you allow us to receive information about you.
Section 4. How We Use Your Information
4.1.1. As a general matter, we use your information to provide the Services, experiences, or information you request. We also may use your information for the following purposes:
4.1.1.a. Create and manage your account, provide our Services, process payments, and respond to your inquires;
4.1.2.b. Manage account authentication such as two-factor authentication;
4.1.3.c. Communicate with you to verify your account and for informational and operational purposes, such as account management, customer service, or system maintenance, including by periodically emailing you Services-related announcements;
4.1.4.d. Tailor our Service;
4.1.5.e. Publish your User Content on social media platforms;
4.1.6.f. Aggregate your Personal Information for analytical purposes;
4.1.7.g. Provide customer support;
4.1.8.h. Operate, evaluate, and improve our business;
4.1.9.i. Ensure the security of our Service;
4.1.10.j. Manage our customer, service provider, and partner relationships;
4.1.11.k. Enforce our agreements related to our Services and our other legal rights;
4.1.12.l. Comply with applicable legal requirements, industry standards, and our policies; and
4.1.13.m. For any other purpose with your consent.
4.2. Specifically. Specifically, the Company may use your information in any of the following ways:
4.2.1. Traffic Data and Information Gathered Using Cookies. The Company analyzes Traffic Data and information gathered using Cookies to help the Company better understand who is using the Service and how they are using it. By identifying patterns and trends in usage, the Company is able to better design the Service to improve your experience, and to serve you more relevant and interesting content. From time to time, the Company may release Traffic Data and information gathered using Cookies in the aggregate, such as by publishing a report on trends in the usage of the Service. The Company does not attempt to link information gathered using Cookies to Personal Information.
4.2.3. Financial Data. For your convenience and to provide our Services on an expedited basis, from time to time, you may fill a prescription through third party pharmacies that we refer you to. You understand and agree that these third-party pharmacies are not affiliated with our Company. They are third parties and our Company does not charge you for pharmaceuticals. In order to facilitate filling your prescription, you hereby authorize us to provide any third party pharmacy selected to fill your prescription with your Financial Data (i.e., billing information that is within our files), including your name, billing address, and credit card information solely to process the payment for your prescription.
4.3.1. De-Identified Sharing. The Company may share or sell Personal Information that has been de-identified such that you cannot be tied back to it. The Company hopes that this kind of aggregate data will be useful for health research. The Company will take reasonable measures to ensure that its de-identification process is effective, but does not guarantee that you will never be personally identified with your data.
4.3.2. Disclosure in Connection with Service. The Company discloses Personal Information to those who help it provide services, including without limitation those who perform technical, administrative, and data processing tasks such as hosting, billing, fulfillment, data storage, and security.
4.3.3. Social Media. At your direction, The Company discloses your information and your use of the Service on social media platforms. The Company sends your information through the APIs of social media platforms you authorize, in compliance with all applicable laws and the applicable platforms’ privacy policies in place when your information is sent.
4.3.4. User Content.
4.3.4.a. User Content Defined. “User Content” is any content, material, or information, not including Personal Information, that you submit, upload, and/or post to, or transmit, display, perform, or distribute through, the Service, whether in connection with your use of the Service or otherwise. This includes, without limitation, personal photos and videos.
4.3.4.b. License to User Content. As stated in the Terms of Service, by using the Service, you grant the Company and its stockholders, officers, directors, employees, agents, affiliates, consultants, representatives, sublicensees, successors, and assigns (collectively, the “Company Parties”) the right to publish your name and any username of yours in connection with the Company Parties’ exercise of their license in and to your User Content. You further waive any claims arising from the Company Parties’ exercise of that right. For additional information, see the section of the Terms of Service titled “User Content”.
4.3.5. By Law or to Protect Rights. The Company discloses Personal Information when required to do so by law, in response to a subpoena or court order, or when the Company believes in its sole discretion that disclosure is reasonably necessary to protect the property or rights of the Company, third parties, or the public.
4.3.7. Unpaid Accounts. If you fail to pay any balance owed in consideration of services, the Company may, as permitted by law, report your Personal Information, including without limitation your unpaid balance, to consumer credit reporting services, collection agencies, and others.
Section 5. How We Share Personal Information
5.1. To social media platforms;
5.2. To our subsidiaries and affiliates;
5.3. To contractors, service providers, and other third parties we use to support our business
5.4. To comply with any court order, law, or legal process, including to respond to any government or regulatory request;
5.5. To a buyer or other successor in the event of a merger, acquisition, reorganization, sale of assets, or similar transaction, or in the event of insolvency or bankruptcy;
5.6. To enforce or apply our Terms of Service and other agreements, including for billing and collection purposes; and
5.7. To customers or appropriate third parties if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of such individuals or organizations.
Section 6. How We Protect Personal Information
We are very concerned about safeguarding the confidentiality of your Personal Information. We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology. The safety and security of your information also depends on you. Where we have given you a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask that you not share your password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Website. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
Section 7. Consent to Receive Electronic Communications
7.1. From Company. Without limitation, by registering for the Services and/or by providing your name, email, postal or residential address, and/or phone number through the Services, you expressly consent to receive electronic and other communications from the Company , over the short term and periodically, including email and short-message service (“SMS” or “text message”) communications, regarding the Services, new product offers, promotions, and other matters. If you decide at any time that you no longer wish to receive such marketing communications from us, please follow the unsubscribe instructions provided in any of the communications. You may also opt out from receiving commercial emails from us by (a) following the unsubscribe instructions contained in each communication; or (b) sending an email to email@example.com. Please be aware that, even after you opt out from receiving commercial messages from us, you will continue to receive administrative messages from us regarding the Services. To update your preferences, ask us to remove your information from our mailing lists, delete your account, or submit a request to exercise your rights under applicable law.
7.2. From Other Users. Without limitation, by registering for the Service and/or by providing your name, email, postal or residential address, and/or phone number through the Service, you consent to receive electronic communications, including email, instant messages, video conferencing, and other personal messages from other users of the Service.
Section 8. Security of Personal Information.
Due to the nature of the information, THE COMPANY TAKES SECURITY SERIOUSLY. We use commercially reasonable safeguards to protect against the unauthorized access, use, modification, destruction, or disclosure of your Personal Information. However, due to the realities of data security, the Company is unable to guarantee that any information provided to us will not be accessed, hacked, disclosed, altered, or destroyed by unauthorized parties.
Section 9. Accessing, Updating, and Correcting Your Information
The Company wants your Personal Information to be complete and accurate. As stated in the Terms of Service, by using the Services, you represent and warrant that all information you provide in connection with your use of the Services is current, complete, and accurate, and that you will update that information as needed to maintain its completeness and accuracy. To confirm the completeness and accuracy of, or make changes to, your Personal Information, visit your personal profile. Through your personal profile, you may review and update your Personal Information that we have already collected. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. If you delete your User Content from the Website, copies of your User Content may remain viewable in cached and archived pages, and might have been copied or stored by other Website users.
Section 10. Lost or Stolen Information. You must promptly notify us if your credit, bank, other financial institution information, username, or password is lost, stolen, or used without permission. In such an event, we will remove that credit card number, bank account information, other financial institution information, username, or password from your account and update our records accordingly.
Section 11. Children’s Privacy
The Children’s Online Privacy Protection Act of 1998 and its rules (collectively, “COPPA”) require us to inform parents and legal guardians (“parents”) about our practices for collecting, using, and disclosing personal information from children under the age of 13 (“children”). It also requires us to obtain verifiable consent from a child’s parent for certain collection, use, and disclosure of the child’s personal information.
11.1. Company’s Controls. We may ask you to provide age-related information. For example, we may request your date of birth to determine whether COPPA requires us to obtain verifiable parental consent from your parents before allowing you access to our Services. If you indicate that you are under the age of 13, we will require that a parental approval process be completed before continuing to access our Services. This process is designed to notify parents that their child has requested access to our Services, inform them about our privacy practices, offer them the opportunity to approve our collection and use of their child’s information as described in this section, and describe the controls that we make available to them.
11.5. Accessing and Correcting Your Child’s Personal Information. At any time, you may review the child’s personal information maintained by us, require us to correct or delete the personal information, and refuse to permit us from further collecting or using the child’s information. You can review, change, or delete your child’s personal information by logging into your child’s account and visiting his or her account profile page.
Section 12. Your California Privacy Rights.
If you are a California resident, California law, including under the California Consumer Privacy Act (“CCPA”) may provide you with additional rights regarding our use of your personal information.
12.1. Information We Collect. The Website collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirection, with a particular consumer or device. In particular, our Website has collected the following categories of personal information from its consumers within the last twelve (12) months:
A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers.
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code §1798.80(e))
A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories
C. Protected classification characteristics under California or federal law
Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information)
D. Commercial information
Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies
E. Biometric information
Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data
F. Internet or other similar network activity
Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement
G. Geolocation data
Physical location or movements
H. Sensory data.
Audio, electronic, visual, thermal, olfactory, or similar information
I. Professional or employment-related information
Current or past job history or performance evaluations
J. Non-public education (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99))
Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records
We obtain the categories of personal information listed above as referenced in Section 2.
12.4. Your Rights and Choices. The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
12.4.1. Access to Specific Information and Data Portability Rights. You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:
12.4.1.a. The categories of personal information we collected about you;
12.4.1.b. The categories of sources for the personal information we collected about you;
12.4.1.c. Our business or commercial purpose for collecting or selling that personal information;
12.4.1.d. The categories of third parties with whom we share that personal information;
12.4.1.e. The specific pieces of personal information we collected about you; and
12.4.1.f. If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
12.4.1.f.1. Sales, identifying the personal information categories that each category of recipient purchased; and
12.4.1.f.2. Disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
12.4.2. Deletion Request Rights. You have the right to request that we delete any of your personal information that we collect from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete your personal information from our records, unless an exception applies. We may deny your deletion request if retaining the information is necessary for us to:
12.4.2.a. Complete the transaction for which we collected the personal information, provide Services that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you;
12.4.2.b. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;
12.4.2.c. Debug Services to identify and repair errors that impair existing intended functionality;
12.4.2.d. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law;
12.4.2.e. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code §154 et. seq.);
12.4.2.f. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us;
12.4.2.g. Comply with a legal obligation; and
12.4.2.h. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
12.4.3. Exercising Access, Data Portability, and Deletion Rights. To exercise the access, data portability, and deletion rights described in Section 8.4.1. and Section 8.4.2., please submit a verifiable consumer request to us by contacting us using the “Contact Us” link through the Website. Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
12.4.3.a. Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative; and
12.4.3.b. Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
12.4.4. Response Timing and Format. We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time, we will inform you of the reason and the extension period in writing. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response electronically via email. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity without hindrance. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
12.4.5. Personal Information Sales Opt-Out and Opt-In Rights. If you are 16 years of age or older, you have the right to direct us to not sell your personal information at any time (the “right to opt-out”). We do not sell the personal information of consumers we actually know are less than 16 years of age, unless we receive affirmative authorization (the “right to opt-in”) from either the consumer who is between 13 and 16 years of age, or the parents of a user less than 13 years of age. Users who opt-in to personal information sales may opt-out of future sales at any time. To exercise the right to opt-out, you (or your authorized representative) may submit a request to us by contacting us using the “Contact Us” link through the Website with the subject line “Do Not Sell My Personal Information.” Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize personal information sales. However, you may change your mind and opt back into personal information sales at any time by contacting us using the “Contact Us” link through the Website. You do not need to create an account with us to exercise your opt-out rights. We will only use personal information provided in an opt-out request to review and comply with the request.
12.5. Non-Discrimination. We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
12.5.1. Deny you Services;
12.5.2. Charge you different prices or rates for Services, including through granting discounts or other benefits, or imposing penalties;
12.5.3. Provide you a different level or quality of Services; or
12.5.4. Suggest that you may receive a different price or rate for Services or a different level or quality of Services.
However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.
Section 13. Third Party Websites.
Section 14. Promotional Activities.
Section 15. Business Transitions.
Section 16. How to Contact Us
Section 17. HIPPA Consent Form & Disclosure Authorization. You understand and agree that the following terms and authorization apply to any Health Information submitted or transferred by you to the Company as part of any Patient Form, communication, or if you otherwise choose to apply for and/or enlist the telehealth services of the Company.
17.1. You understand that you have certain rights to privacy regarding your protected Health Information. These rights are given to you under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).
17.2.1. Treatment, including direct, indirect, or telehealth diagnosis and treatment by other healthcare providers involved in your treatment;
17.2.2. Obtaining Payment from third party payors (including your insurance company); and
17.2.3. The day-today Healthcare Operations of the Company’s practice.
17.3. You understand and acknowledge that your authorization herein may cover disclosure and use of, among other things, Health Information related to mental healthcare, communicable diseases (including HIV or AIDS), and the treatment of alcohol or drug abuse.
17.6. You understand that you have the right to request restrictions on how your protected Health Information is used and disclosed to carry out Treatment, Obtaining Payment, and Healthcare Operations, but that the Company is not required to agree to these requested restrictions. However, if the Company does agree, then it is bound to comply with the requested restrictions.
17.7. You understand that you may revoke this HIPAA Authorization in writing, at any time; however, any disclosure or use that occurred prior to the date of said revocation is not affected thereby.